Online booking portal for clients

The Booking Portal lets clients book appointments entirely on their own — choosing a service, selecting a time slot, entering their details and paying online without any staff involvement.

✅ What you can do

• Set which fields are visible and required in the booking form
• Share the booking portal link with clients
• Let clients book, pay and complete questionnaires online

⚙️ Configure the booking page

1. Click Booking System → Booking Page.
2. A list of fields appears (Name, Email, Date of Birth, etc.).
3. For each field, toggle:

• View — makes the field visible in the booking form
• Required — makes the field mandatory for clients to fill in

4. (optional) Click the booking page link to open the live booking portal.

🔗 What clients see on the booking portal

When a client clicks the booking portal link:

1. They choose their preferred language.
2. They select a service under their preferred category.

3. They select an available time slot.

4. They fill in their personal information (fields you set as visible/required).

5. If the service has a price, a Payment Summary is displayed.

6. After clicking Pay, the Viva payment page appears to complete the transaction.

7. After payment, the client sees a Booking Confirmation and completes any questionnaires or consent forms you have enabled.

Updated on: 17/06/2026