Articles on: Client management

Add notes & upload files

Create signed notes, attach files and link prescriptions to a client's record. Notes follow the same sign-to-lock workflow as procedures.


📍 Where to find this: Clients → select a client → Records → Notes & Files tab


✅ What you can do


  • Create notes with a title and text template
  • Upload files and documents to a note
  • Attach prescriptions to a note
  • Sign, edit, view, download or cancel notes


➕ Add a note & file


  1. Click the +Add button — opens the New Note pop-up.
  2. Enter a Title (required).
  3. (optional) Select a Text Template from the dropdown.
  4. (optional) Click Add Prescription to attach one or more prescriptions.
  5. (optional) Click Choose files to upload documents or images.
  6. (optional) Tick Custom date & time to set your own date instead of today.
  7. Save or finalise:
  • Submit Draft — saves without signing, stays editable
  • Submit and Sign — opens the Sign Note pop-up to lock the record


Records


New Note


⚠️ Once signed, the note is locked. It can only be viewed or cancelled — not edited. You can only download after signing.


⚙️ Manage notes & files


Icon

Action

What it does

Available when

✏️

Sign

Finalise & lock the note

Unsigned only

📝

Edit

Modify the note

Unsigned only

👁️

View

Read-only view

Any status

⬇️

Download

Export as PDF

Signed only

🗑️

Delete

Remove permanently

Unsigned only

🚫

Cancel

Cancel & add a reason note

Signed only

🗒️

View cancel note

Read the cancellation reason

Cancelled only


Notes & Files Actions


💡 For clinical records with image annotation, see Track procedures & treatments.

Updated on: 19/06/2026

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