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Password & account security

Your MERIDIQ password protects clinical records, so it has to meet a few rules, and it has to be changed regularly. This page covers changing it, the 90-day expiry, and what happens when sign-in goes wrong.

📍 Where to find this: Click your username → My profile → Change Password

✅ What you can do

Change your password from your profile
Understand the password requirements before you are rejected
Know what the expiry warning means and how long you have
Understand account lockout and the code sent to your email

🔑 Change your password

Click your username → select My profile.
Click Change Password — opens the Change Password pop-up.
Enter your Old Password.
Enter your new Password.
Re-enter the new password to confirm.
Click Update Password.

Change Password

⚠️ Changing your password signs you out of MERIDIQ everywhere else — any other browser or device will need to sign in again. This is deliberate, so a password change locks out anyone who should no longer have access.

📋 Password requirements

Rule	Detail
Length	At least 9 characters
Lower case	At least one lower-case letter
Upper case	At least one upper-case letter
Number	At least one digit
Not your current one	The new password cannot match your old one
Not recently used	Your last 3 passwords are remembered and cannot be reused

ℹ️ Messages you may see: Password length must be greater then 8, Password must contain a lower case letter, Password must contain a upper case letter, Password must contain a number, Password not matched, Old password did not match, Old password and new password can not be the same, and Please choose a different password as the one provided has been previously used and cannot be used again.

⏳ The 90-day password rule

Passwords expire 90 days after you last changed them.

When	What happens
15 days before expiry	Password is about to expire! appears when you sign in, telling you how many days remain. You can choose Remind me later.
On expiry	Password Expired appears and cannot be dismissed — you must set a new password to keep using your account.

ℹ️ Remind me later postpones the warning until your next sign-in, not for a fixed number of days. The reminder returns every time you log in until you change the password.

Situation	What happens
Wrong password	After 3 failed attempts your account locks for 1 minute, then you can try again.
Signing in from a new device	MERIDIQ may email you a one-time code to enter. Tick Don't ask again on this device to skip it on that device in future.
Code did not arrive	You can request a new code after a short wait — check your spam folder first.
Forgotten password	Use the Forgot Password link on the sign-in page. The reset link is valid for 60 minutes.

ℹ️ For your own protection MERIDIQ does not confirm whether an email address has an account — the reset screen gives the same message either way.

🚪 Being signed out

Message	Why
You've been logged out	Your session ended — usually because you signed in somewhere else, or your password was changed or reset.
Signed out without warning	Sessions end automatically after a period of inactivity. Sign in again to continue.

ℹ️ There is no list of active devices or sessions in MERIDIQ, and no "sign out everywhere" button. Changing your password achieves the same result.

💡 Keep your details up to date so password resets reach you — see Account & profile. For signing clinical records, see Verify your identity with BankID.

Updated on: 06/08/2026

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