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Create an SMS marketing campaign

SMS marketing lets you send one text message to a whole group of clients at once — useful for promotions, seasonal offers and win-back campaigns.

📍 Where to find this: Left navigation menu → Communication → SMS

✅ What you can do

See every campaign you have sent and the credits it used
Build a recipient group from a ready-made template
Write a custom message, or start from an SMS template
Insert client details, such as a first name, into the message
Check exactly which clients a campaign reached
See how many messages failed to deliver

📊 Understand the campaign list

Column	What it means
Date and time	When the campaign was sent
Name of message	The campaign name you gave it
Send to	How many clients received it
Credit used	SMS credits the campaign consumed
Failed	Messages that could not be delivered

SMS campaign list

💬 Send an SMS campaign

Click Communication → SMS in the left navigation menu.
Click Send SMS.
On Select Template, choose the type of message, which decides who receives it.

Select a campaign template

Template	Who receives it
Custom	A message you configure yourself
New Clients	Clients who joined in the last 30 days
Birthday Offer	Sent 24 hours before a client's birthday
Booking Service	Clients who last booked a service more than 3 months ago

(optional) Adjust the time range for the template you picked, such as the number of days or months.
(optional) Select an SMS template to pre-fill the text.
Write your message in the SMS text field.
(optional) Use Insert value to drop client details, such as a first name, into the message.
Check your available credits and the credits this campaign will use.
Click Send.

ℹ️ The recipient count and the credit cost are both shown before you send, so you can confirm the size of the campaign first.

🔍 See who received a campaign

Click the Eye icon in the Actions column next to a campaign.
Open the client list to see every recipient.

💳 If you run out of credits

If your balance is too low, MERIDIQ warns you before sending and offers a Buy credits link.

Go to General Settings → SMS/Video Credits.
Buy the credits you need.
Return to Communication → SMS and send your campaign.

⚠️ Your clinic must be verified before it can send SMS at all. If SMS is not yet enabled for you, go to General Settings → SMS/Video Credits to complete verification.

💡 To create reusable SMS templates first, see SMS templates in the Templates section.

Updated on: 06/08/2026

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