> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.meridiq.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What your notifications mean

Every notification MERIDIQ sends falls into one of five families. Use this page to work out what a notification is telling you and what — if anything — you need to do about it.

| 📍 **Where to find this:** Click the **bell icon** 🔔 in the top-right corner, or open the full **Notifications** page

|| ℹ️ Notification wording is saved in your clinic's language at the moment the notification is created. If your clinic works in Swedish, your notifications appear in Swedish — the English wording below is for reference, so match on the situation rather than the exact words.

## ✅ What you can do

* Recognise each type of notification at a glance
* Know which notifications need action and which are just confirmation
* Understand why a notification arrived for you rather than a colleague

## 📦 File exports

Exporting client data or QMS records runs in the background, so MERIDIQ tells you twice — once when it starts, once when the file is ready.

| Notification | What it means | What to do |
| ---- | ---- | ---- |
| **File generating** | Your export has started. Large exports take a while. | Nothing — carry on working. |
| **File ready: (client name)** | A single client's export is ready. | Click the link in the notification to download. |
| **File ready: (clinic name) part X of Y** | A full client export is ready, split into parts. | Download **every** part — each is a separate notification. |
| **File ready: (clinic name) QMS Zip** | Your QMS export is ready. | Click the link to download. |
| **File ready: (clinic name) QMS Documents Zip** | Your QMS documents export is ready. | Click the link to download. |
| **File ready: (clinic name) QMS Medical Devices Zip** | Your medical devices export is ready. | Click the link to download. |

||| ⚠️ Download links expire — after **24 hours** for QMS documents and medical devices, and **72 hours** for full client exports. Once expired, request the export again from where you started it.

|| ℹ️ QMS export notifications go to the user whose email address matches the **clinic's** email address, which is not always the person who requested the export.

## 💬 SMS problems

These are the notifications that most often need you to act.

| Notification | What it means | What to do |
| ---- | ---- | ---- |
| **SMS could not be sent** — *SMS to (name) failed* | One message to one client failed, usually a wrong or missing mobile number. | Open the client from the notification and correct the number. |
| **SMS could not be sent** — *Insufficient SMS credits* | An automatic SMS was not sent because your balance ran out. | Top up under **Settings & configuration → SMS & video credits**. |
| **Some campaign SMS were not sent** | A marketing campaign skipped recipients with invalid or missing numbers. | Open **SMS marketing** to see the campaign, then fix those clients' numbers. |
| **SMS could not be sent** — *a batch could not be sent* | A whole batch failed. The credits were **refunded** automatically. | Check your balance, then send again. |

|| ℹ️ SMS failure notifications are grouped: you receive **one notification per problem per day**, not one per failed message. A campaign with 200 bad numbers produces a single notification.

|| ℹ️ If MERIDIQ cannot tie the failure to one person, the notification goes to every **admin** in the clinic instead.

## 📧 Client responses

| Notification | What it means | What to do |
| ---- | ---- | ---- |
| **Email accepted** | A client accepted an offer or aftercare email you sent them. | Nothing required — follow up if the offer needs booking. |
| **Email declined** | A client declined it. | Nothing required. |

## 💳 Payments & POS

| Notification | What it means | What to do |
| ---- | ---- | ---- |
| **Viva Wallet Account Connected** | Your Viva Wallet account is now linked to your clinic. | You can start taking payments through the POS System. |

|| ℹ️ This one usually arrives as a popup rather than only in the bell.

## 📣 Announcements from MERIDIQ

MERIDIQ sends occasional announcements about new features, maintenance and service news. They have no fixed wording, and some arrive as a popup when you sign in.

|| ℹ️ Announcements are informational. There is never an action you must take.

## ❓ What MERIDIQ does *not* notify you about

Bookings, client registrations and signed consent forms do **not** produce bell notifications. Those are sent as **email or SMS to the client**, and to your staff where you have enabled it.

| Instead of a notification | Set it up here |
| ---- | ---- |
| Booking confirmations, reminders, cancellations | **Booking System → Configurations** |
| Registration and consent emails | **Record System → Configurations** |
| Internal emails to practitioners | **Booking System → Configurations** |

| 💡 Notification types cannot be turned on or off, and notifications are never deleted — only marked as read. For how to browse, filter and dismiss them, see [Notifications & alerts](https://help.meridiq.com/en/article/notifications-alerts-wyilx6/).