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> Use this file to discover available pages before exploring further.
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# Verify your identity with BankID

Verifying your identity with BankID proves who you are, so MERIDIQ can attach your verified identity to the clinical records you sign with BankID.

| 📍 **Where to find this:** Click your **username** → **My profile** → **BankID Verification**

||| ⚠️ **BankID is a Swedish service.** You need a Swedish personal ID and a Swedish BankID to verify. Clinics outside Sweden cannot use BankID verification — the button still appears on the profile page, but verification cannot be completed.

## ✅ What you can do

* Verify your identity with BankID from your own profile
* Sign procedures, notes, letters of consent and uploaded files **with BankID** once verified
* Re-verify if your personal ID details change

|| ℹ️ Verification is only required for **signing with BankID**. You can still create and sign records the normal way without it — this is how clinics outside Sweden work. If you choose BankID signing without being verified, MERIDIQ returns **Please verify bank id first**.

## 🆔 Verify with BankID

1. Click your **username** → select **My profile**.
2. Click **BankID Verification**.
* The **Confirm your Bank ID** window opens and shows a QR code.
3. Open the **BankID app** on your phone and tap the **scan QR** icon.
4. Scan the QR code shown on screen.
5. Complete the verification in your BankID app.
* When it succeeds, **Verified with BankID** appears in green on your profile.

|| ℹ️ Using BankID on the same device you are working on? Click **Open BankID on this device instead** to launch the app directly, without scanning.

|| ℹ️ The QR code refreshes constantly by design. Scan whichever code is on screen — you do not need to wait for a new one.

## 🔁 Re-verify after changing your personal ID

Your verification is tied to your **Swedish Personal ID**. If that number is changed — by you in **My profile**, or by an administrator in **General Settings → Team** — your verification is cleared and you must verify again.

1. Click your **username** → select **My profile**.
2. Click the **Edit** icon and correct your **Swedish Personal ID**.
3. Click **Submit**.
4. Click **BankID Verification** and verify again.

|| ℹ️ Verification does **not** expire. Once verified, you stay verified until your personal ID is changed.

||| ⚠️ BankID is the authority on your identity — verifying overwrites the **Swedish Personal ID** on your profile with the number registered to your BankID. If they differ, BankID's version wins.

|| ℹ️ Each personal ID can belong to only one user. If the number is already in use, you see **Please enter unique personal id**.

## 🛠️ If verification fails

| What you see | What it means | What to do |
| ---- | ---- | ---- |
| **Preparing...** stays on screen | The BankID order has not started yet. | Wait a moment. If nothing happens, click **Restart**. |
| A **Restart** button appears | The BankID session timed out or was cancelled. | Click **Restart** and scan the new code. |
| **Already verified** | Your account is verified — nothing to do. | Close the window. |
| A message asking you to contact support | BankID could not complete the check. | Contact MERIDIQ support. |

| 💡 BankID verification is personal — each member of your team verifies their own account, and only Swedish clinics can use it. For everything else on your profile, see [Account & profile](https://help.meridiq.com/en/article/account-profile-1hurzmb/).