> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.meridiq.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# SMS templates

Create and manage SMS templates used in booking appointment notifications — so clients and practitioners receive personalised SMS messages based on your clinic's messaging.

| 📍 **Where to find this:** Templates → SMS

## ✅ What you can do

* Create, edit and delete SMS templates
* Search, sort, activate/deactivate and sync templates
* Insert dynamic values (booking details, clinic info) into SMS text

## 🔍 Browse & manage SMS templates

1. Click **Templates** → **SMS**.
* **Search** — use the search bar to find a template by name or keyword.

| Action | How to do it |
| ---- |
| **Edit** | Click the Edit icon to modify the template |
| **Activate/Deactivate** | Toggle the status to enable or disable |
| **Delete** | Click the Delete icon to remove permanently |
| **Sync** | Click **Sync** to pull the latest system templates |

![SMS Templates List](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/screenshot-2026-06-18-171537_me3ave.png =650x365)

## ➕ Create an SMS template

1. Click **Templates** → **SMS** → click **Add**.
2. Enter a **Template Name** and **SMS text** — use insert values for dynamic booking and clinic information.
3. Click **Submit** to save.

![Add SMS Template](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/tpl-add-sms_3kdxka.png =550x356)

|| ℹ️ SMS messages require credits. Check or top up your balance in **General Settings** → **SMS/Video Credits**.

| 💡 To create email templates, see [Email templates](https://help.meridiq.com/en/article/email-templates-1m5aoic/).