> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.meridiq.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Sign in to your account

Sign in to MERIDIQ at app.meridiq.com with your registered e-mail and password. If your clinic uses two factor authentication, you also enter a one time code. You can reset a forgotten password straight from the login page.

| 📍 **Where to find this:** Go to [app.meridiq.com](https://app.meridiq.com)

## ✅ What you can do

* Sign in with your e-mail and password
* Complete two factor verification and trust the device you use every day
* Reset your password if you have forgotten it

## 🔐 Sign in to MERIDIQ

1. Go to [app.meridiq.com](https://app.meridiq.com).
2. Enter your **E-mail**.
3. Enter your **Password**.
4. Click **Login Now**.

You land on your **Clients** page.

![MERIDIQ Login](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/image_83k4kb.png =650x298)

||| ⚠️ **Three wrong passwords lock the account for one minute.** The message tells you how many attempts are left before the lock, and the account unlocks by itself once the minute has passed.

## 🔢 Two factor verification

If your clinic has **Activate 2FA** switched on, the login form asks for a code after your password is accepted.

1. Enter your e-mail and password as usual, then click **Login Now**.
2. MERIDIQ e-mails you a four digit code.
3. Type it into **Input verification code (sent to your email)**.
4. *(optional)* Tick **Don't ask again on this device** so this browser is remembered next time.
5. Click **Login Now** again.

|| ℹ️ The code is sent by e-mail, not by an authenticator app. If it has not arrived, wait for the countdown to finish and click **resend code?** under the field.

|| ℹ️ Two factor authentication is a clinic wide setting. A super-user turns it on under **General Settings → System Settings → Activate 2FA**, and it then applies to everyone on the account.

## 🔑 Forgot your password?

1. Click **Forgot Password** under the password field.
2. Enter the **e-mail address** you registered with.
3. Click **Submit**.
4. Open the e-mail and click the **password reset link**.
5. Set your new password and confirm it.
6. Sign in again with the new password.

![MERIDIQ Forgot Password](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/image_1v8auuj.png =650x277)

|| ℹ️ No e-mail in your inbox? Check your **spam** or **junk** folder, make sure you typed the address you registered with, and use **Click here to resend** on the same page to send the link again.

||| ⚠️ **Not verified yet?** A brand new account cannot sign in until the verification link in the welcome e-mail has been opened. Each sign in attempt sends a fresh link, so check your inbox and open the most recent one.

| 💡 No account yet? See [Create your clinic account](https://help.meridiq.com/en/article/create-your-clinic-account-11m9hyv/) to register.