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# Process a payment

Process client payments for services and products through your preferred payment method — Viva (including Klarna), Swish, Stripe or Fortnox Invoice — all in one place.

| 📍 **Where to find this:** POS System → Payments

## ✅ What you can do

* Sell services and products to a specific client or anonymously
* Apply gift card discounts and percentage or fixed discounts
* Process payments via Viva (includes Klarna), Swish, Stripe, Fortnox Invoice or Manual Payment
* Send a Stripe payment link via SMS to a client
* Abort in-progress Viva or Stripe transactions

## 💳 Sell a service or product

1. Click **POS System** → **Payments**.
2. Click the **+** button to select a **Service** or **Product**.
* Opens the Add Service/Product pop-up.
3. Click the **Select Services** or **Select Products** tab.
4. Select the **Client / Patient** (required).

|| ℹ️ **Anonymous Payment** — use this option to process a transaction without linking it to a registered client profile. Useful for walk-in customers or situations where client data is not required.

5. Selected items appear in the **Items Added** section showing:
* Item Name, User, Price, Quantity and Subtotal.
6. *(optional)* Select a **Practitioner** from the dropdown for specific services or products.
7. *(optional)* Modify the **price** of any item.
8. *(optional)* Use **+** or **−** to change quantities. Click the **Delete** icon to remove an item.
9. *(optional)* Add a **Reference Note** for special requests or additional information by clicking on the **Add Note**.
10. *(optional)* Apply a **Gift Card**:
    * Enter the **Card ID**.
    * Enter the **Amount to use**.
11. *(optional)* Apply a **Discount**:
    * Choose **Percentage** or **Fixed Value**.
    * Enter the discount amount.
12. Review the **Review Summary** — the final total reflects all deductions and taxes.
13. Choose a **Payment Method** from the **Pay with** section:
    * **Viva** — card terminal payment, includes Klarna (Sweden only)
    * **Swish** — mobile payment (Sweden only)
    * **Manual Payment** — record a payment you took outside MERIDIQ (available everywhere)
    * **Fortnox Invoice** — generates an invoice (Sweden only)
    * **Stripe** — card terminal payment, opens Payment Link pop-up (all countries)
14. *(optional)* Click **Abort** to cancel an in-progress Viva transaction.
15. *(optional)* Click **Send Payment Link** to send a Stripe payment link directly to the client via SMS.

![Payment](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/screenshot-2026-06-11-144104_mk0hbb.png =650x430)

![Swish Payment](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/image_14qcrwg.png =400x511)

||| **⚠️ You cannot process a payment without selecting a client/patient and adding at least one product or service.**

## 🔌 Connect payment methods

If no payment methods have been connected yet, the Payments page displays a **Set up payment methods** button instead of the Pay with section.

1. Click the **Set up payment methods** button on the Payments page.
* You are redirected to **POS System** → **Configurations** → **Payment Methods** tab.
2. *(optional)* You can also go directly to **POS System** → **Configurations** → **Payment Methods** tab at any time to connect or disconnect payment methods.

![Setup Payment Methods button](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/screenshot-2026-06-15-153242_skoezg.png =650x376)

## 🔌 Connect to Viva Wallet

1. Go to **POS System** → **Configurations** → **Payment Methods** tab.
2. Click the **Connect to Viva Wallet** button.
* Opens the **Sign up for Viva Wallet** page.

![Connect to Viva Wallet](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/screenshot-2026-06-15-155137_qtzrnz.png =650x362)

3. Fill in the required details on the sign-up page.
4. Click **Sign Up** to verify.
* A **Viva Wallet Account Connected** pop-up confirms the connection in MERIDIQ.
5. Once connected, **Viva** appears in the **Pay with** section during payments.

![Viva Wallet Account Connected](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/image_1y1kha6.png =400x236)

|| ℹ️ Viva Wallet is available in **Sweden** and the **Netherlands**. Klarna is included with Viva Wallet — it is not a separate integration.

## 🔌 Connect to Fortnox

1. Go to **POS System** → **Configurations** → **Payment Methods** tab.
2. Click the **Connect to Fortnox** button.
* You are redirected to the **Fortnox sign-in page**.

![Connect to Fortnox](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/screenshot-2026-06-15-155137_t147aq.png =650x362)

3. Sign in to your Fortnox account to complete the connection.
4. Once connected, you can generate invoices directly from MERIDIQ.
* **Fortnox Invoice** appears in the **Pay with** section during payments.

![Fortnox Sign in](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/image_luken6.png =650x278)

|| ℹ️ Fortnox invoices must be **settled manually outside of MERIDIQ**. MERIDIQ generates the invoice but payment collection is handled directly in Fortnox.

## 🔌 Connect to Stripe

1. Go to **POS System** → **Configurations** → **Payment Methods** tab.
2. Click the **Connect to Stripe** button.
* You are redirected to the **Stripe login page**.

![Connect to Stripe](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/screenshot-2026-06-15-155137_i5f09p.png =650x362)

3. Sign in to your Stripe account to complete the connection.
4. Once connected, you can process card terminal payments through Stripe.
* **Stripe** appears in the **Pay with** section during payments.

|| ℹ️ Stripe is available in most countries, including Sweden, the United Kingdom and the Netherlands.

## 💳 Pay with Stripe

1. Click the **Stripe** button in the **Pay with** section.
* A **Payment Link** pop-up opens.

![Stripe Payment/Send Payment Link](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/image_14ozw2h.png =650x381)

![Payment Link](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/image_t3v1d0.png =400x639)
From the Payment Link pop-up you can:

* **Copy** the payment link to share manually.
* Click **SMS** to send the payment link directly to the client via SMS.
* Click **Open link** to open the Stripe payment page directly.
* Click **Abort** to cancel the Stripe payment.
* Click **New Payment** to start a new transaction — the current payment continues processing in the background and can be tracked under **Receipts**.

![Abort/New payment](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/image_1mzc8yy.png =650x379)

![New Payment](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/image_a7nn9m.png =400x183)

## 💵 Pay with Manual Payment

Manual Payment records a payment you collected outside MERIDIQ — a bank transfer, a card machine that is not connected, or cash. It is available to every clinic, whatever your country.

1. Add the services or products and select the client as usual.
2. Click **Manual Payment** in the **Pay with** section.
* If your clinic has uploaded a payment QR code, it is shown here for the client to scan.
3. Enter a label describing how the client paid — for example **Bank Transfer**, **Wire** or **external payment**.
4. Confirm to complete the sale.

|| ℹ️ The label you type is stored on the receipt, so your records show how each manual payment was taken. Choose labels consistently and your reports stay meaningful.

|| ℹ️ MERIDIQ does not collect or verify a manual payment — you are recording one that already happened. Check the money has arrived before completing the sale.

|| ℹ️ To upload the QR code shown on this screen, go to **POS System** → **Configurations** → **Payment Methods** → **Manual Payment**.

## 📤 Send payment link via SMS

1. Click the **Send Payment Link** button on the payment page.
* Sends the Stripe payment link directly to the client via SMS.

![Stripe Payment/Send Payment Link](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/image_wro4md.png =650x381)

![Send Payment Link](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/image_7fyu65.png =400x314)

|| ℹ️ SMS messages require credits. Check or top up your balance in **General Settings** → SMS & video credits.

| 💡 To connect or disconnect payment integrations, see [Configure the POS system](https://help.meridiq.com/en/article/configure-the-pos-system-1hqqweo/) → Payment Methods tab.