> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.meridiq.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Notifications & alerts

The Notifications panel gives you a real-time view of activity that needs your attention — file exports you have requested, SMS that could not be sent, client responses and announcements from MERIDIQ.

| 📍 **Where to find this:** Click the **bell icon** 🔔 in the top-right corner on any page

## ✅ What you can do

* See how many unread notifications you have from the badge on the bell
* View your most recent unread notifications in the dropdown
* Mark notifications as read one at a time, or all at once
* Open the full Notifications page to browse **All**, **Unread** and **Read**
* Jump straight to whatever a notification is about

## 🔔 View & manage notifications

1. Click the **Notification** bell icon in the top-right corner on any page.
* The notifications dropdown opens.
2. Click the **Read** icon next to a notification to mark it as read.
* The notification moves to the Read section.
3. Click **Mark All Read** to mark every notification as read at once.
4. Click **All Notifications** to open the full Notifications page.

![Notifications](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/image_12arh5t.png)

|| ℹ️ The badge counts **unread** notifications only and stops at **9+**. It refreshes automatically about every 30 seconds, so a new notification appears without reloading the page. The dropdown shows your **three most recent unread** notifications — open the full page to see the rest.

|| ℹ️ When you have nothing unread, the dropdown shows **You're all up to date!**

## 📋 Notifications page — All, Unread & Read tabs

The full Notifications page has three tabs:

1. Click the **All Notifications** tab — shows every notification, read and unread.
2. Click the **Unread** tab — shows only unread notifications.
3. Click the **Read** tab — shows only notifications you have already read.

![Notification](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/image_131jgn0.png =650x339)

|| ℹ️ Older notifications are spread across pages — use the pagination at the bottom of the list to reach them.

## 🔗 Open what a notification is about

Many notifications link straight to the thing they refer to — a client profile, your SMS campaigns, your credit balance, or a file to download.

1. Click anywhere on the notification row.
* If it links somewhere, MERIDIQ takes you there and marks the notification as read.
* Download links open the file directly.

|| ℹ️ Not every notification links somewhere. Rows that do change the cursor to a hand when you hover over them.

||| ⚠️ Download links in **File ready** notifications expire — after **24 hours** for QMS document and medical device exports, and **72 hours** for full client exports. If the link no longer works, request the export again.

## 🪟 Popup announcements

Some announcements from MERIDIQ appear as a popup when you sign in, instead of only sitting in the bell.

1. Read the message in the popup.
2. Choose **Don't show again** to dismiss it permanently, or **Remind me later** to see it again next time.
3. Click **Submit**.

|| ℹ️ **Remind me later** hides the popup for **24 hours**. After that it appears again on your next sign-in until you choose **Don't show again**.

## ❓ Common questions

| Question | Answer |
| ---- | ---- |
| Can I choose which notifications I receive? | No. Notification types cannot be switched on or off — everyone in the clinic receives the notifications relevant to them. |
| Can I delete a notification? | No. Notifications can only be marked as read; they are never removed. |
| Do old notifications disappear on their own? | No. They stay in the **Read** tab indefinitely, which is why the list is paginated. |
| Why did I get a notification meant for a colleague? | Some notifications fall back to all clinic admins when MERIDIQ cannot tie the event to one person — SMS failures work this way. |
| Where do I set up booking confirmations and reminders for clients? | Those are separate. Configure them in **Booking System → Configurations** and **Record System → Configurations**. |

| 💡 Notifications are generated automatically by MERIDIQ — you never create them yourself. To understand what a specific notification is telling you, see [What your notifications mean](https://help.meridiq.com/en/article/what-your-notifications-mean-5rynsb/).