> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.meridiq.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Contact MERIDIQ support

If something is not working, or you need help with anything in MERIDIQ, send a message straight to the support team from inside the application.

| 📍 **Where to find this:** Left navigation menu → Communication → Support

## ✅ What you can do

* Send a support request without leaving MERIDIQ
* Describe your issue in your own words
* Attach a screenshot or file so the team can see the problem
* Get a reply by email

## 💬 Send a support request

1. Click **Communication → Support** in the left navigation menu.
2. Enter a short **Subject** describing your issue.
3. Write the details in the **Message** field.
4. *(optional)* Click **Choose file** to attach a screenshot or document.
5. Click **Submit**.

![Support form](https://storage.crisp.chat/users/helpdesk/website/-/8/c/a/c/8cac159472d82800/support-form_1dkypv5.png =650x260)

|| ℹ️ **Subject** and **Message** are both required. The reply goes to the email address on your MERIDIQ account, so you do not need to enter it.

## ✍️ Writing a useful request

The more detail you give, the faster the team can help:

| Include | Example |
| ---- |
| Where you were in the app | "Booking System → Booking calendar" |
| What you were trying to do | "Adding a group booking for Friday" |
| What happened instead | "The save button does nothing" |
| A screenshot | Attach an image of the screen showing the problem |

| 💡 For questions about your plan, invoices or payment details, see the [Pricing of Subscription](https://help.meridiq.com/en/category/pricing-of-subscription-1fltogm/) section. To reach clients rather than support, see [Send emails & offers to clients](https://help.meridiq.com/en/article/send-emails-offers-to-clients-tmzvom/).